Frequently Asked Questions

Shopping & Payment

• Discount Codes FAQs
• Refer a Friend: Get 50% Off
• Holiday FAQs
• How do I clear my cache?
• Express Checkout

Brand Ambassador

• Brand Ambassador FAQs & Checklist
• Brand Ambassador Rules
• Rewards FAQs
• Your Ambassador Code vs. Link
• What To Know About Getting Paid

Product Issues

• How do I return an item?
• What should I do if I received the wrong item(s)?
• What should I do if my item has been damaged or broken?

General

• Jewelry Care
• Ring Size Guide
• Necklace Size Guide
• How to Clasp Your Necklace Chain
• How to Shorten Your Necklace Chain
• How to Tighten Your Bracelet

See all 8 articles

Shipping & Delivery

• Shipping Information
• Where is my international shipment?
• My package is missing! What should I do?
• Where is my order?
• When will my order ship?
• How can I get Free Shipping?